Privacy Policy

This Privacy Policy explains how NOVLXEXA GRXOUP LLC ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or make a purchase through proxystyle.com.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any rights available to you under applicable law.

1. Information We Collect

Depending on how you interact with our website, we may collect information that you provide directly to us, information generated during a transaction, and limited technical information associated with your use of the website.

• Contact information: name, email address, telephone number, and other contact details you provide.
• Shipping information: shipping address, city, state, ZIP code, and other delivery information.
• Billing information: billing address and related information you provide during checkout.
• Order information: products purchased, quantities, prices, discounts, shipping charges, taxes, order status, payment status, order number, and transaction-related records.
• Fulfillment information: supplier fulfillment status, shipment status, carrier information, tracking information, and related order notes.
• Customer service information: messages, return or refund requests, photographs you choose to provide, and other information you send when contacting customer support.
• Technical information: IP address or derived security identifiers, browser or device information, request information, timestamps, and information used to operate, secure, and troubleshoot the website.
• Cookie and session information:information stored through cookies or similar technologies that are necessary to operate checkout, payment, security, and administrative functionality.

2. Payment Information

Payments are processed through Stripe.

When you enter payment card information through the payment interface, that payment information is submitted to Stripe for processing.

We do not intentionally store your complete payment card number or card security code in our order database.

We may receive and retain payment-related information from Stripe, such as payment status, transaction identifiers, refund identifiers, amounts, currency, and other information necessary to process and reconcile orders, payments, refunds, disputes, and fraud-related matters.

3. How We Use Personal Information

We may use personal information for purposes that include:

• Processing, confirming, and fulfilling customer orders.
• Processing payments, cancellations, returns, and refunds.
• Calculating applicable shipping charges and taxes.
• Providing order confirmations, shipping information, and other transactional communications.
• Providing customer support and responding to questions, complaints, delivery issues, and return requests.
• Coordinating order fulfillment with suppliers, warehouses, carriers, and other parties involved in completing an order.
• Preventing fraud, abuse, unauthorized access, duplicate transactions, and other security threats.
• Operating, maintaining, debugging, and improving our website and checkout systems.
• Maintaining business, accounting, tax, transaction, dispute, and compliance records.
• Complying with applicable legal obligations and responding to lawful requests.

4. How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business, complete transactions, protect our services, or comply with law.

This may include disclosures to the following categories of recipients:

• Payment processors and payment-related service providers.
• Database, authentication, cloud hosting, and infrastructure providers.
• Email and transactional communications providers.
• Suppliers, fulfillment partners, warehouses, and merchants involved in fulfilling products in your order.
• Shipping carriers and logistics providers that need information to deliver your order.
• Professional advisers, accountants, insurers, auditors, or legal advisers when reasonably necessary.
• Government authorities, courts, regulators, law enforcement, or other parties where disclosure is required or permitted by applicable law.
• A buyer, successor, or other appropriate party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

5. Service Providers Used by Our Website

Our website currently relies on third-party technology providers to operate important parts of the service.

These providers may include:

• Stripe for payment processing and payment-related services.
• Supabase for database, server-side data services, and authentication-related functionality.
• Vercel for website hosting, infrastructure, deployment, and related technical services.
• Resend for transactional email delivery, including order confirmation emails.
• Meta Platforms and related Meta services, where implemented, for advertising, measurement, attribution, campaign optimization, and related advertising functionality.

These third parties may process information according to their own agreements, privacy notices, and applicable legal obligations.

6. Suppliers and Fulfillment Partners

Some products may be fulfilled by third-party suppliers or fulfillment partners.

To complete an order, we may provide a supplier, fulfillment provider, warehouse, or carrier with information reasonably necessary to fulfill and deliver the applicable merchandise.

This may include your name, shipping address, telephone number when required for delivery, products ordered, and related fulfillment information.

We do not provide suppliers with your complete payment card number for purposes of fulfilling your order.

7. Cookies and Similar Technologies

We use cookies and similar browser technologies to operate, secure, measure, and improve our website.

Essential cookies and similar technologies may be used to maintain shopping cart and checkout state, authenticated sessions, payment functionality, fraud prevention, security, and other functions necessary to provide the website.

We may also use analytics, advertising, attribution, and measurement technologies, including Meta Business Tools such as the Meta Pixel, to understand how visitors interact with our website, measure advertising performance, attribute conversions, optimize campaigns, and support advertising functions.

These technologies may collect or receive information such as browser or device information, IP address, page views, product interactions, referring pages, timestamps, shopping cart activity, checkout activity, and purchase-related events.

Some third-party services integrated into the website may also set or use cookies or similar technologies in accordance with their own privacy practices.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar advertising technologies.

You may be able to control certain cookies through your browser settings or through privacy or cookie preference tools that we make available.

Blocking essential cookies may prevent parts of the website, including checkout, account, security, or payment functionality, from operating correctly.

8. Advertising, Analytics, and Meta Business Tools

We may use advertising, analytics, attribution, and measurement services to understand website performance and measure the effectiveness of our advertising.

This may include Meta Business Tools provided by Meta Platforms, Inc. and its affiliates, including the Meta Pixel and, where implemented, the Meta Conversions API.

These tools may allow Meta to receive information about interactions with our website, such as page visits, product views, shopping cart activity, checkout activity, purchases, referring pages, browser or device information, IP address and related technical information, and other events used for advertising measurement, attribution, campaign optimization, and audience-related advertising functions.

Where configured and permitted by applicable law, certain identifiers may be transmitted in hashed or otherwise protected form for matching and measurement purposes.

We do not intentionally provide Meta with complete payment card numbers, card security codes, or other complete payment credentials through our advertising tools.

Meta processes information it receives in accordance with its own terms and privacy practices.

Where applicable law requires consent or provides a right to opt out of targeted advertising, sale, or sharing of personal information, we will provide the applicable notice and choice mechanism.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for monetary payment as part of our ordinary ecommerce operations.

However, certain U.S. state privacy laws may define terms such as "sale," "sharing," "targeted advertising," or "cross-context behavioral advertising" broadly enough to include some uses of advertising and measurement technologies.

Where our use of advertising technologies is subject to a legal requirement to provide an opt-out of sale, sharing, or targeted advertising, we will provide an appropriate method for exercising that right.

Where available, customers may use privacy or cookie preference controls provided on our website.

You may also contact us at support@proxystyle.com with the subject line "Privacy Request" regarding applicable privacy rights.

We will honor legally required privacy choices and opt-out mechanisms to the extent required by applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, providing customer service, managing returns and refunds, preventing fraud, resolving disputes, maintaining business records, and satisfying legal, accounting, tax, and compliance obligations.

Retention periods may differ depending on the type of information, the nature of the transaction, and applicable legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal requirements.

11. Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include access controls, secure network communications, authentication, server-side credentials, payment processor protections, and other safeguards appropriate to our systems.

No method of transmitting or storing information can be guaranteed to be completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies to us, you may have certain rights concerning your personal information.

These rights may include the right to request access to personal information, request correction of inaccurate information, request deletion, obtain information about certain disclosures, or opt out of certain uses or disclosures where required by applicable law.

Applicable law may provide exceptions to these rights. For example, we may need to retain certain transaction information to complete an order, comply with tax or accounting requirements, prevent fraud, resolve disputes, or establish or defend legal claims.

We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

13. Privacy Requests

To submit a privacy-related request, contact:

support@proxystyle.com

Please write "Privacy Request" in the subject line and provide enough information for us to understand your request.

We may need to verify your identity before processing certain requests in order to protect customer information from unauthorized disclosure or deletion.

Where applicable law permits an authorized agent to submit a request on your behalf, we may request information reasonably necessary to verify the agent's authority.

14. Children's Privacy

Our website is intended for general ecommerce customers and is not directed to children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through the ordinary use of this website.

If you believe a child has provided personal information to us in circumstances that require deletion or other action, contact us at support@proxystyle.com.

15. External Services and Links

Our website may contain links to or integrations with websites and services operated by third parties.

Their privacy practices are governed by their own policies, and we encourage you to review those policies when interacting with third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal obligations, or privacy practices.

When we update this policy, we will revise the "Last updated" date shown at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

support@proxystyle.com