Shipping Policy

This Shipping Policy applies to orders placed through proxystyle.com and is provided by NOVLXEXA GRXOUP LLC ("we," "us," or "our").

We currently offer shipping to eligible addresses within the United States.

1. Shipping Charges

Our standard shipping charges are based on the merchandise subtotal of your order:

• Orders with a merchandise subtotal of $49.00 or more qualify for free standard shipping.
• Orders with a merchandise subtotal below $49.00 are charged a $5.99 standard shipping fee.

Taxes, discounts, refunds, and other adjustments may affect the amount used to determine shipping eligibility where applicable.

2. Order Processing Time

Most orders are processed within 1–3 business days.

Processing time is the period between receiving your order and preparing or submitting the merchandise for shipment. It is separate from carrier transit time.

Business days generally do not include weekends or U.S. federal holidays.

3. Estimated Transit Time

After an order or shipment has been handed to the carrier, standard delivery is generally estimated to take 3–7 business days.

Combining normal processing and transit times, customers should generally expect delivery in approximately 4–10 business days.

These timeframes are estimates and are not guaranteed delivery dates.

4. Multiple Suppliers and Separate Shipments

Products sold through our website may be fulfilled by different suppliers or fulfillment partners.

As a result, products from the same customer order may be processed separately and may arrive in more than one package.

Separate packages may have different shipping dates, carriers, and tracking numbers.

Receiving one package does not necessarily mean that the remainder of your order has been lost or cancelled.

5. Tracking Information

When tracking information becomes available, it may be associated with the applicable shipment or supplier fulfillment record.

Carrier tracking systems may require additional time after shipment before showing the first scan or movement.

If an order is divided into multiple packages, you may receive multiple tracking numbers.

6. Shipping Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

• Severe weather or natural disasters.
• Carrier delays or service interruptions.
• High-volume holiday or promotional periods.
• Transportation or regional disruptions.
• Address problems or unsuccessful delivery attempts.
• Supplier processing delays or other fulfillment disruptions.

We will make reasonable efforts to assist with significant shipment issues, but estimated delivery dates are not guarantees.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

If you notice an address error, contact us as soon as possible at support@proxystyle.com.

If fulfillment has not started, we will make reasonable efforts to update the address, but we cannot guarantee that an address change can be completed after an order has been submitted.

If a package is returned, becomes undeliverable, or must be shipped again because the customer supplied an incorrect or incomplete address, the original shipping charge is non-refundable and the customer may be responsible for additional reshipping costs.

8. Packages Marked Delivered but Not Received

If carrier tracking shows that your package was delivered but you cannot locate it, contact us within 3 calendar days of the recorded delivery.

Before contacting us, we recommend checking the delivery location, household members, building staff, neighbors when appropriate, and any carrier delivery details available to you.

We may review tracking information, carrier records, delivery details, and other relevant evidence.

Depending on the outcome of the investigation, an appropriate replacement or refund may be provided.

9. Damaged, Incorrect, or Missing Merchandise

If merchandise arrives damaged, you receive an incorrect item, or an item is missing from the applicable shipment, contact us within 3 calendar days after delivery.

We may request photographs of the merchandise and shipping packaging along with your order number and a description of the problem.

These claims are handled in accordance with our Returns & Refund Policy.

10. Order Cancellations

Customers may request cancellation within 1 hour after placing an order.

Cancellation is not guaranteed if fulfillment has already begun, the order has already been submitted to a supplier, or the merchandise has shipped.

If an order is successfully cancelled before shipment, the amount paid for the cancelled order, including applicable shipping charges and taxes collected on that order, will be refunded to the original payment method.

11. Shipping Restrictions

Certain merchandise may be subject to carrier, geographic, regulatory, safety, or supplier shipping restrictions.

We reserve the right to decline or cancel an order that cannot legally or reasonably be shipped to the address provided. If we cancel an unshipped order for this reason, amounts collected for the cancelled merchandise will be refunded as appropriate.

12. Contact Us About Shipping

For questions about an order or shipment, contact:

support@proxystyle.com

Include your order number and a clear description of the issue so we can locate the correct order and shipment.

13. Applicable Law

Nothing in this Shipping Policy is intended to limit any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.