Returns & Refund Policy

This Returns & Refund Policy applies to purchases made through proxystyle.com and is provided by NOVLXEXA GRXOUP LLC ("we," "us," or "our").

By placing an order with us, you agree to the terms below, subject to any rights that cannot be waived under applicable law.

1. Return Request Window

For eligible products, you must contact us within 3 calendar days after the carrier marks the package as delivered to request a return.

A return must be approved by us before you send any merchandise back. Items returned without prior authorization may be refused.

2. Return Eligibility

To qualify for a standard return, merchandise must be unused, unopened when applicable, undamaged, and in its original packaging with any included accessories, documentation, labels, or components.

We reserve the right to inspect returned merchandise before approving a refund.

3. Items Not Eligible for Change-of-Mind Returns

Unless required by applicable law, the following products are not eligible for ordinary change-of-mind returns:

• Food, snacks, perishable goods, or products with limited shelf life.
• Opened or used personal-care products.
• Opened hygiene or cleaning products where return would create a health, sanitation, or safety concern.
• Items marked Final Sale or Clearance at the time of purchase.
• Products that have been used, damaged after delivery, or are missing original packaging or components.

4. Return Shipping Costs

For an approved ordinary return, the customer is responsible for the cost of shipping the item back to the return address provided by us.

Original shipping charges are non-refundable once an order has shipped, except where required by applicable law or where we determine that the issue resulted from our error.

We recommend using a trackable shipping service for authorized returns. We are not responsible for return packages that are lost before reaching the designated return location.

5. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item, is missing an item, or has another apparent fulfillment problem, contact us within 3 calendar days after delivery as shown by the carrier.

We may ask you to provide your order number, a description of the problem, photographs of the product, and photographs of the shipping packaging when relevant.

After reviewing the issue, we may provide a replacement, reshipment, or refund to the original payment method, depending on the circumstances.

When we confirm that a return is required because of an incorrect item, damaged shipment, missing merchandise, or another error attributable to us or fulfillment, we will provide appropriate instructions and will not require the customer to bear return shipping costs caused by that error.

6. Order Cancellations

You may request cancellation within 1 hour after placing your order.

Cancellation requests are not guaranteed. We may be unable to cancel an order that has already entered fulfillment, has been submitted to a supplier, or has shipped.

If an order is successfully cancelled before shipment, the amount paid for the order, including shipping charges and applicable taxes collected on that cancelled order, will be refunded to the original payment method.

After the one-hour cancellation window, an eligible order generally must follow this Returns & Refund Policy.

7. Packages Marked Delivered but Not Received

If carrier tracking shows that your package was delivered but you cannot locate it, contact us within 3 calendar days of the recorded delivery.

We may review tracking information, delivery records, carrier information, and other available evidence.

Depending on the outcome of the investigation, we may provide an appropriate replacement or refund. A carrier delivery scan by itself does not automatically determine the outcome of every claim.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you contact us before fulfillment begins, we will make reasonable efforts to update the address, but we cannot guarantee that an address can be changed after an order is placed.

If a shipment is returned, becomes undeliverable, or requires reshipment because the customer provided an incorrect or incomplete address, the original shipping charge is non-refundable and the customer may be responsible for additional reshipping costs.

9. Refund Method

Approved refunds are issued to the original payment method.

We do not require customers to accept store credit instead of an approved monetary refund unless the customer separately agrees to another resolution.

10. Refund Processing Time

For merchandise that must be returned, we will inspect the returned item after it is received.

If the return is approved, we will generally initiate the refund to the original payment method within 7 business days after approval.

After we initiate a refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

Where applicable law requires a refund or other remedy sooner than the timeframe stated here, the applicable legal requirement will control.

11. Multiple Suppliers and Shipments

Products in the same order may be fulfilled by different suppliers and may arrive in separate packages.

A return authorization applies only to the item or items specifically approved for return. Do not send merchandise to a supplier, warehouse, manufacturer, or other address unless we provide that return address to you.

12. How to Request a Return or Refund

Contact:

support@proxystyle.com

Include your order number and a clear explanation of your request. If the request involves damaged, missing, or incorrect merchandise, include supporting photographs when available.

Do not mail an item back until you receive return instructions from us.

13. Applicable Consumer Rights

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.